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FAQ for Travelers

In the space of each accommodation you can check whether or not the host accepts groups of young people. If so, you should ask the host if they should leave any deposit and of what value and under what conditions the reservation will be made.

Category: Travelers

After full payment you will receive a voucher from us with the necessary instructions where these times are mentioned.

Category: Travelers

You should check the space reserved for the accommodation you have booked or wish to book which cancellation policy the host has chosen.

Category: Travelers

If you intend to bring your pet you should consult our portal in the space reserved for the accommodation you have chosen whether or not the host authorizes the presence of pets.

Category: Travelers

You should always contact the host for any eventuality.

Category: Travelers

After full payment of the reservation by the traveler Planetlight Travel Lda sends the traveler a voucher with the necessary information, as well as the host's contact information, address, phone number, e-mail, reception time if any.

Category: Travelers

Yes, it is possible, for this you will have to inform us by e-mail at the time of booking that you intend to pay the deposit in a maximum of 3 times in equal or different parts according to the traveler's choice. The payments will have to be made with the reservation number until the date agreed.

Category: Travelers

After confirming the reservation with Planetlight Travel Lda, you will receive the respective confirmation including the payment conditions, which will be: 50% deposit on the total amount of the reservation up to a maximum of 3 working days and the remaining 50% 15 days before check in. In cases of last minute reservations not exceeding 15 days before check-in the payment should be made immediately in full.

Category: Travelers

If the traveller refuses to stay in the accommodation booked for various reasons, they should contact the host in order to find an appropriate solution that may involve an alternative accommodation, monetary compensation, refund of the partial or total amount paid by the traveller or any other that the host may present to the traveller, Planetlight Light Travel Lda. as an intermediary company between both parties will not interfere in the dispute whatever the solution has to be defined exclusively between host and traveller.

Category: Travelers

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